Privacy Policy

Summary of Key Points

This summary provides key points from our Privacy Notice. Use the table of contents below to find the full detail for any topic.

• What personal information do we process? We collect information you provide when registering and using the App, and some information automatically. We do not process sensitive personal information.
• Do we collect information from third parties? No. We do not collect personal information from third parties.
• How do we process your information? To provide, improve, and secure our Services, communicate with you, and comply with the law.
• Who do we share your information with? We share with our hosting and infrastructure providers only as needed to deliver the Services. We do not sell your data.
• How do we keep your information safe? We use industry-standard technical and organisational safeguards. No transmission is 100% secure, but we take reasonable precautions.
• What are your rights? Under the Australian Privacy Act 1988 you have rights to access and correct your personal information, and to make a complaint. See section 9.
• How do you exercise your rights? Contact us at renowise2025@gmail.com.

1. What Information Do We Collect?

Personal information you disclose to us

In Short: We collect personal information that you provide to us directly.

We collect personal information that you voluntarily provide when you register on the Services, express an interest in our products, participate in activities within the App, or contact us.

Personal Information Provided by You. Depending on your interactions with us, we may collect:

• names
• email addresses
• phone numbers
• usernames
• passwords (stored in encrypted form)
• contact preferences
• business name and ABN
• trade type and business details

Sensitive Information. We do not process sensitive personal information (such as racial or ethnic origin, health information, or financial account details).

Payment Data. We may collect data necessary to process your payment, such as your payment instrument number and security code. All payment data is handled and stored by Apple Inc. through the Apple App Store. You may find Apple's privacy notice at https://www.apple.com/legal/privacy/. Rize Group Pty Ltd does not store payment card details.

Social Media Login Data. We may offer you the option to register using your existing Apple ID, Google account, or other social media credentials. If you choose to do so, we collect certain profile information from that provider (typically your name and email address). See section 5 for details.

Application Data. When you use the RenoWise iOS application, we may collect the following with your permission:

• Camera and Storage Access. We request access to your device camera and photo library so you can upload photos and videos to variation orders and estimates. You can revoke this permission at any time in your device's Settings.
• Mobile Device Data. We automatically collect device information including your device model and manufacturer, operating system and version, device identifiers, IP address, and app feature usage data. This is needed for security, troubleshooting, and analytics.
• Push Notifications. We may request permission to send push notifications about your account and app activity. You can turn off notifications at any time in your device's Settings.

All personal information you provide must be true, complete, and accurate. Please notify us if any of your information changes.

Information automatically collected

In Short: Some information — such as your IP address and device characteristics — is collected automatically when you use our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This includes device and usage data such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, and information about how and when you use our Services. This data does not reveal your specific identity.

We also collect information through cookies and similar technologies on our website. The information we collect includes:

• Log and Usage Data. Service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services. This may include your IP address, device information, browser type, pages viewed, features used, and device event information (such as system activity and crash reports).

2. How Do We Process Your Information?

In Short: We process your information to provide, improve, and secure our Services, to communicate with you, and to comply with the law.

We process your personal information for the following purposes:

• To create and manage your account. We use your registration information to set up your account and authenticate you when you log in.
• To provide and deliver the Services. We process your business data (clients, variations, estimates, materials, labour) to operate the App and deliver its features.
• To process payments. We facilitate your subscription payments through the Apple App Store. We do not handle payment processing directly.
• To send administrative communications. We may send you account-related emails, such as subscription confirmations, password resets, and service updates.
• To send estimate approval requests. The App sends emails on your behalf to your clients containing variation and estimate approval links. Those emails are sent using your client's email address that you provide.
• To send push notifications. With your consent, we may send push notifications about activity in your account.
• To improve our Services. We analyse usage patterns to understand how the App is used and to identify areas for improvement.
• To ensure security and prevent fraud. We monitor for suspicious activity, account misuse, and technical vulnerabilities.
• To comply with legal obligations. We may process your information where required by law, court order, or regulatory authority.

3. When And With Whom Do We Share Your Personal Information?

In Short: We share information with infrastructure providers to operate the Services. We do not sell your personal information.

We may share your personal information in the following limited circumstances:

• Cloud infrastructure providers. We use Supabase to host our database and file storage. Your account data, project data, and uploaded files are stored on Supabase's infrastructure. Supabase's privacy policy is available at https://supabase.com/privacy.
• Email service providers. We use third-party email providers to deliver transactional emails (such as estimate approval links sent to your clients). These providers process email addresses only to the extent necessary to deliver the messages.
• Apple Inc. Payment processing for subscriptions is handled entirely by Apple through the App Store.
• Business transfers. If we are involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you if this occurs and you will have the right to request deletion of your data.
• Legal requirements. We may disclose your information if required to do so by law, or in response to a valid legal process such as a court order or subpoena.
• Protection of rights. We may disclose information where we believe it is necessary to protect the rights, property, or safety of Rize Group Pty Ltd, our users, or others.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Do We Use Cookies And Other Tracking Technologies?

In Short: We may use cookies on our website. The RenoWise iOS app uses device identifiers rather than browser cookies.

Our website (https://renowise.au) may use cookies and similar tracking technologies to collect and store information about your visit. Cookies are small data files placed on your device that help us remember your preferences and understand how you use our site.

The types of cookies we may use:

• Strictly necessary cookies. Required for the website to function and cannot be switched off. They are usually set in response to actions you take, such as filling in forms.
• Analytics cookies. Help us understand how visitors interact with our website by collecting and reporting information anonymously.

The RenoWise iOS application does not use browser cookies. However, it may use device identifiers and local storage to maintain your session and store app preferences.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. If you disable cookies, some parts of our website may not function properly.

5. How Do We Handle Your Social Logins?

In Short: If you choose to register or log in using a social account (such as Apple ID or Google), we receive limited profile information from that provider.

We offer you the option to register and log in to RenoWise using your Apple ID or Google account. When you do this, we receive certain profile information from that provider. The information we receive depends on the provider and your privacy settings, but typically includes your:

• name
• email address
• profile picture (where provided)

We use this information only to create or authenticate your RenoWise account. We will not store more information from your social account than is necessary for this purpose.

Please note that any information you provide to a social media platform is also governed by that platform's own privacy policy. We recommend reviewing the privacy policy of any provider you use to log in.

6. How Long Do We Keep Your Information?

In Short: We keep your information for as long as necessary to provide the Services and meet our legal obligations.

We retain your personal information for as long as your account is active or as needed to provide you with the Services. If you cancel your subscription, we will retain your account data for a reasonable period (generally up to 90 days) to allow for account recovery, after which it will be deleted or anonymised.

In some cases we may retain certain information for longer where required by law or for legitimate business purposes, such as:

• resolving disputes or enforcing our agreements;
• complying with tax, accounting, or audit obligations; or
• maintaining records for fraud prevention.

Uploaded files (photos and videos) are stored until you delete them or close your account, after which they are removed from our storage systems within 90 days.

When we have no ongoing legitimate business need to process your personal information, we will delete it or anonymise it so it can no longer be associated with you.

7. How Do We Keep Your Information Safe?

In Short: We use technical and organisational measures to protect your personal information, but no system is 100% secure.

We have implemented appropriate technical and organisational security measures to protect the personal information we process, including:

• encryption of data in transit using TLS;
• encryption of data at rest within our hosting infrastructure;
• access controls limiting who within our team can access personal data;
• authentication requirements for all account access; and
• use of reputable cloud infrastructure providers with their own security certifications.

However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure. While we take reasonable precautions, we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security measures and improperly collect, access, steal, or modify your information.

You are also responsible for keeping your account credentials secure. Do not share your password with anyone, and contact us immediately at renowise2025@gmail.com if you suspect any unauthorised access to your account.

8. Do We Collect Information From Minors?

In Short: We do not knowingly collect information from or market to people under 18 years of age.

RenoWise is a business tool intended for use by adults aged 18 and over. We do not knowingly collect personal information from minors. If you become aware that a child under 18 has provided us with personal information, please contact us at renowise2025@gmail.com and we will take steps to delete that information.

9. What Are Your Privacy Rights?

In Short: Under the Australian Privacy Act 1988, you have rights to access, correct, and complain about the handling of your personal information.

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), you have the following rights in relation to your personal information:

• Access. You may request access to the personal information we hold about you. We will provide access within a reasonable time and may charge a reasonable fee for doing so.
• Correction. If you believe any personal information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, you may ask us to correct it.
• Anonymity. Where lawful and practicable, you may interact with us anonymously or using a pseudonym. However, we cannot provide you with the full Services without your account information.
• Complaints. If you believe we have breached the Australian Privacy Principles, you may make a complaint to us directly. If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au.

Account deletion. You may delete your RenoWise account at any time through the App settings. On account deletion, we will begin the process of removing your personal data from our systems in accordance with section 6.

To exercise any of these rights, please contact us at renowise2025@gmail.com. We will respond within 30 days.

10. Controls For Do-Not-Track Features

In Short: We do not currently respond to Do-Not-Track browser signals as there is no industry standard for doing so.

Most web browsers and some mobile operating systems include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected.

At this stage there is no uniform technology standard for recognising and implementing DNT signals. Accordingly, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will update this Privacy Notice accordingly.

11. Do Other Regions Have Specific Privacy Rights?

In Short: Users in New Zealand and other regions may have additional privacy rights under their local laws.

New Zealand

If you are located in New Zealand, the Privacy Act 2020 (NZ) gives you rights in relation to your personal information, including the right to request access to and correction of your information. You may contact the Office of the New Zealand Privacy Commissioner at https://www.privacy.org.nz if you have concerns about how we handle your information.

European Economic Area, United Kingdom, and Switzerland

RenoWise is primarily designed for Australian and New Zealand businesses. If you are accessing our Services from the EEA, UK, or Switzerland, you may have additional rights under the General Data Protection Regulation (GDPR) or equivalent legislation. Please contact us at renowise2025@gmail.com if you wish to exercise any such rights and we will respond in accordance with applicable law.

12. Do We Make Updates To This Notice?

In Short: Yes. We will update this notice from time to time. We will notify you of material changes.

We may update this Privacy Notice periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• update the "Last updated" date at the top of this page; and
• notify you by email to your registered email address.

We encourage you to review this Privacy Notice periodically to stay informed about how we protect your information. Your continued use of the Services after any update constitutes your acknowledgment of the updated notice.

13. How Can You Contact Us About This Notice?

If you have questions, concerns, or requests in relation to this Privacy Notice or our handling of your personal information, please contact us:

We will respond to all privacy inquiries within 30 days.

14. How Can You Review, Update, Or Delete The Data We Collect From You?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, to correct inaccurate information, or to delete it. To request to review, update, or delete your personal information, please contact us at renowise2025@gmail.com.

You may also:

• Update your account information directly in the RenoWise app at any time.
• Delete your account through the App settings. This will initiate deletion of your personal data from our systems (see section 6 for retention details).
• Delete uploaded files (photos and videos) directly within the App at any time.

Please note that some information may need to be retained for legal or operational reasons even after you request deletion. Where this is the case, we will inform you of what we are retaining and why.

We will respond to all data requests within 30 days of receipt.