Terms and Conditions

1. Agreement to Terms

By creating an account or using RenoWise in any way, you confirm that:

• you are at least 18 years old;
• you are using the App for business purposes, not as a consumer for personal, domestic, or household use;
• if you are using the App on behalf of a business, you have the authority to bind that business to these Terms; and
• you agree to comply with these Terms and all applicable Australian laws.

These Terms form a binding agreement between you and Rize Group Pty Ltd. If you do not accept these Terms, you must stop using the App immediately.

2. About RenoWise

RenoWise is a trade management mobile application for iOS, designed for Australian and New Zealand tradies and construction businesses. The App enables you to:

• create and manage variation orders for scope changes on construction and trade projects;
• send variation and estimate approval requests to clients and capture digital sign-offs;
• manage a library of materials and labour rates;
• generate PDF documentation for variations and estimates; and
• maintain records of client approvals and project correspondence.

RenoWise is a tool to assist with your business operations. It is not a substitute for professional legal, contractual, or financial advice.

3. User Accounts

3.1 Registration

To use RenoWise, you must create an account with a valid email address. You agree to provide accurate and current information and to keep your account details up to date.

3.2 Account Security

You are responsible for maintaining the security of your account credentials. You must not share your password with anyone or allow others to access your account. You must notify us immediately at renowise2025@gmail.com if you suspect any unauthorised access to your account.

3.3 One Account Per Subscription

Each RenoWise subscription is for use by a single individual user. You must not allow multiple people to use the same account, whether simultaneously or otherwise. If your business requires access for multiple users, each user must have their own subscription.

3.4 Account Suspension or Termination

We reserve the right to suspend or terminate your account if you breach these Terms, including any of the prohibited activities in section 7. We will endeavour to notify you before doing so unless the breach is serious or ongoing.

4. Subscription and Billing

4.1 Pricing

RenoWise is offered on a monthly subscription basis. The current price for the Solo tier is AUD $59 per month. Prices are quoted in Australian dollars and include GST where applicable.

4.2 Payment Through Apple App Store

All payments for RenoWise subscriptions are processed exclusively through the Apple App Store. Rize Group Pty Ltd does not collect, store, or process your payment information directly. By subscribing, you also agree to Apple's payment terms and privacy policy.

4.3 Auto-Renewal

Your subscription automatically renews each month unless you cancel it before the renewal date through your Apple App Store subscription settings. Apple will charge your nominated payment method at the start of each billing period.

4.4 Price Changes

We may change our standard subscription pricing from time to time. If we do, we will give you at least 30 days' notice. Your continued use of RenoWise after a price change takes effect constitutes your acceptance of the new price. See also section 15 regarding founding member pricing protections.

5. Free Trial

5.1 Trial Period

New subscribers receive a 14-day free trial with access to all RenoWise features.

5.2 Automatic Conversion

At the end of the 14-day trial, your subscription automatically converts to a paid monthly subscription at the then-current subscription price. Apple will charge your nominated payment method at that time unless you cancel before the trial ends.

5.3 Cancelling During the Trial

To avoid being charged, you must cancel your subscription through your Apple App Store subscription settings before the 14-day trial period ends. Instructions for cancelling through Apple are available in the Apple App Store support pages.

5.4 One Trial Per Person

The free trial is available to new RenoWise subscribers only — one trial per person and per device. We reserve the right to revoke or limit trial access if we reasonably believe it is being misused.

6. Cancellation

6.1 How to Cancel

You may cancel your RenoWise subscription at any time through your Apple App Store subscription settings. RenoWise does not process cancellations directly — cancellations must be made through Apple.

6.2 Effect of Cancellation

When you cancel, your subscription remains active until the end of the current billing period. You will not be charged for subsequent periods. We do not offer refunds for partial months.

6.3 Refunds

Because all payments are processed by Apple, all refund requests are handled by Apple in accordance with Apple's refund policies. Rize Group Pty Ltd does not process refunds directly. To request a refund, contact Apple Support or use Apple's Report a Problem page.

6.4 Access After Cancellation

Once your subscription period ends following cancellation, you will lose access to your RenoWise account and data. We recommend exporting any records you need before your subscription expires.

7. Prohibited Activities

When using RenoWise, you must not:

1. use the App for any unlawful purpose or in a way that violates any applicable laws or regulations;
2. submit false or fraudulent variation orders, client approvals, or sign-offs — all approvals recorded through RenoWise must represent genuine, informed consent from the relevant client;
3. share your account credentials with other people, or allow multiple users to access RenoWise under a single account subscription;
4. attempt to gain unauthorised access to any part of the App or its underlying systems or servers;
5. scrape, copy, or extract data from the App or databases by automated means;
6. reverse engineer, decompile, disassemble, or attempt to derive the source code of the App;
7. transmit viruses, malware, or any other harmful or malicious code through the App;
8. interfere with or disrupt the App, its servers, or networks connected to it;
9. use the App in a way that infringes the intellectual property rights of Rize Group Pty Ltd or any third party;
10. upload content that is unlawful, defamatory, harassing, threatening, or otherwise objectionable; or
11. misrepresent your identity or your affiliation with any person or organisation.

We reserve the right to suspend or terminate your account immediately for any breach of these prohibitions, without prior notice where the breach is serious.

8. User Generated Content

8.1 Your Content

When you upload photos, videos, documents, or other material to the App ("Your Content"), you retain full ownership of Your Content.

8.2 Licence to Us

By uploading Your Content, you grant Rize Group Pty Ltd a non-exclusive, worldwide, royalty-free licence to store, display, process, and transmit Your Content solely to the extent necessary to provide the Services to you. This licence ends when you delete Your Content or close your account.

8.3 Your Responsibility

You are solely responsible for Your Content. By uploading content, you represent and warrant that:

• you own Your Content or have the necessary rights and permissions to upload it;
• Your Content does not infringe the intellectual property, privacy, or other legal rights of any third party; and
• Your Content complies with all applicable laws, including laws relating to privacy, image rights, and defamation.

8.4 Removal

We reserve the right to remove any content that we reasonably believe violates these Terms or applicable law, without prior notice.

9. Limitation of Liability for Approval Enforceability

RenoWise provides digital tools to help you create variation orders, send approval requests to clients, and record digital sign-offs. These tools are designed to assist your business processes and create an electronic record of client responses.

The legal enforceability of a variation approval depends on many factors outside our control, including:

• the terms of your original contract with the client;
• applicable state or territory building and construction legislation;
• whether the approval was obtained with proper, informed consent;
• whether the approval method satisfies any formal requirements under your contract or applicable law; and
• the specific circumstances of each project and trade.

You are solely responsible for ensuring that any approvals you capture through RenoWise meet the legal requirements applicable to your specific trade, jurisdiction, and contractual arrangements. We strongly recommend you seek independent legal advice if you are uncertain whether digital approvals are appropriate for your contracts.

Rize Group Pty Ltd accepts no liability for any dispute between you and your client regarding the enforceability of any approval, variation order, or sign-off captured through the App.

10. Limitation of Liability

10.1 Liability Cap

To the maximum extent permitted by law, Rize Group Pty Ltd's total liability to you for any claim arising out of or in connection with these Terms or your use of RenoWise is limited to the lesser of:

• AUD $500; or
• the total amount you paid to us (through Apple) in the six months immediately preceding the event giving rise to the claim.

10.2 Excluded Losses

To the maximum extent permitted by law, we are not liable for any:

• indirect, incidental, special, or consequential loss;
• loss of profits, revenue, or business opportunity;
• loss, corruption, or inaccessibility of data;
• loss of goodwill or reputation; or
• any other pure economic loss,

even if we were advised of the possibility of such losses.

10.3 Australian Consumer Law

Nothing in this section excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot be excluded under the Australian Consumer Law or any other applicable Australian law. See also section 11.

11. Australian Consumer Law

Our Services come with guarantees under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) that cannot be excluded. If our Services are not fit for purpose, not provided with due care and skill, or not provided as described, you are entitled to a remedy.

Nothing in these Terms:

• excludes, restricts, or modifies any right or remedy you have under the Australian Consumer Law; or
• attempts to limit our liability where such limitation would be contrary to the Australian Consumer Law.

Where we are permitted to limit our liability for a failure to comply with a consumer guarantee in relation to services, our liability is limited to supplying the services again, or paying the cost of having the services supplied again, whichever is the lesser.

12. Disclaimer of Warranties

To the maximum extent permitted by law and subject to section 11:

• the App is provided "as is" and "as available" without warranties of any kind, express or implied;
• we do not warrant that the App will be error-free, uninterrupted, or available at any particular time;
• we do not warrant that the App will meet your specific business requirements or produce any particular outcome; and
• we are not responsible for interruptions to the App due to maintenance, updates, internet connectivity issues, third-party service failures, or other circumstances beyond our reasonable control.

13. Intellectual Property

13.1 Our Property

The RenoWise App, its design, features, functionality, content, source code, trade marks, and all other intellectual property in the Services are owned by or licensed to Rize Group Pty Ltd. These Terms do not transfer any intellectual property rights to you.

13.2 Limited Licence to Use

We grant you a limited, non-exclusive, non-transferable, revocable licence to use the App on your compatible iOS device(s) solely for your internal business purposes, subject to these Terms. This licence ends immediately upon termination of your subscription or your breach of these Terms.

13.3 Your Content

As described in section 8, you retain ownership of Your Content. We do not claim any intellectual property rights in Your Content beyond the limited licence in section 8.2.

13.4 Feedback

If you provide us with feedback, suggestions, or ideas about the App, you grant us an irrevocable, perpetual, royalty-free licence to use that feedback in any way without compensation or attribution to you.

14. Privacy

Rize Group Pty Ltd collects and processes personal information in accordance with our Privacy Policy, available at https://renowise.au/privacy.

By using the App, you agree to the collection and use of your information as described in the Privacy Policy. Our Privacy Policy is incorporated into these Terms by reference.

15. Founding Member Pricing

15.1 Price Lock

If you subscribed during the founding member period, your subscription price is locked at the founding member rate for as long as your subscription remains continuously active.

15.2 Continuous Activity

"Continuously active" means your subscription has not been cancelled, lapsed, or paused at any time since you first subscribed. If you cancel your subscription and later re-subscribe, you will be charged at the then-current standard price and will not be eligible to reinstate founding member pricing.

15.3 Adjustments to Founding Member Pricing

Rize Group Pty Ltd reserves the right to adjust the founding member subscription price only in the event of material increases to our underlying infrastructure or operating costs that make the founding member rate commercially unsustainable.

If we need to do this:

• we will give you at least 90 days' written notice of the new price, sent by email to your registered email address; and
• you may cancel your subscription at any time during that 90-day notice period without any cancellation penalty or charge.

We will only exercise this right in genuine circumstances. Routine business growth, general inflation, or standard price increases applicable to new subscribers will not qualify as grounds to change founding member pricing.

16. Updates to Terms

We may update these Terms from time to time to reflect changes to our Services, our business, or applicable law.

When we make material changes, we will:

• notify you by email to your registered email address; and
• update the "Last updated" date at the top of this page.

Your continued use of RenoWise after the updated Terms take effect constitutes your acceptance of the changes. If you do not accept the updated Terms, you must cancel your subscription before the changes take effect.

For questions about changes to these Terms, contact us at renowise2025@gmail.com.

17. Dispute Resolution

17.1 Good Faith Negotiation

If a dispute arises between you and Rize Group Pty Ltd in connection with these Terms or your use of RenoWise, either party must first notify the other in writing, setting out the nature of the dispute and the outcome sought. The parties must then attempt to resolve the dispute through good faith negotiation for at least 30 days from the date of that notice before commencing any formal proceedings.

17.2 Binding Arbitration

If the dispute is not resolved within the 30-day negotiation period, it will be referred to and finally resolved by binding arbitration. The arbitration will be:

• conducted in Launceston, Tasmania, Australia (or by remote hearing by agreement of the parties);
• determined by a single arbitrator agreed upon by the parties, or appointed by a court of competent jurisdiction if the parties cannot agree;
• conducted in the English language; and
• conducted on a confidential basis.

The costs of the arbitration (other than each party's own legal costs) will be shared equally between the parties unless the arbitrator determines that a different apportionment is appropriate in the circumstances.

The arbitrator's decision will be final and binding on both parties and may be enforced in any court of competent jurisdiction.

17.3 Urgent Relief

Nothing in this section prevents either party from seeking urgent interlocutory relief from a court of competent jurisdiction where necessary to protect that party's rights pending resolution of a dispute.

18. Governing Law

These Terms are governed by and construed in accordance with the laws of Tasmania, Australia, without regard to its conflict of law provisions.

Subject to the dispute resolution process in section 17, each party irrevocably submits to the non-exclusive jurisdiction of the courts of Tasmania and the courts of appeal from them for the resolution of any dispute under these Terms.

19. Contact Us

If you have any questions about these Terms, please get in touch: